Summary

CNTTECH offers a distinct and high quality solution for efficient management and operations of the client’s call center based on accumulated know-hows from operating call centers in various industries—mainly from the dining industry.

  • problem

    Need of enforcing call center service to increase customer satisfaction

    Increase in difficulties of managing call center service quality

  • problem

    Rise of diverse requirements due to number of various products and services

    High quality required on call center service

  • problem

    Escalation of work stress due to increase in agent dependence

    Demand on increase in productivity due to reducing costs

CNTTECH Consulting CNTTECH Consulting > Improvements on call center productivity and level of call quality / Improvement on customer satisfaction / Contributing to business growth and expansion of the service industry

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