CNTTECH offers a distinct and high quality solution for efficient management and operations of the client’s call center based on accumulated know-hows from operating call centers in various industries—mainly from the dining industry.
Need of enforcing call center service to increase customer satisfaction
Increase in difficulties of managing call center service quality
Rise of diverse requirements due to number of various products and services
High quality required on call center service
Escalation of work stress due to increase in agent dependence
Demand on increase in productivity due to reducing costs
CNTTECH Consulting > Improvements on call center productivity and level of call quality / Improvement on customer satisfaction / Contributing to business growth and expansion of the service industry