Service configuration
CNTTECH offers a distinct and high quality solution for efficient management and operations of the client’s call center based on accumulated know-hows from operating call centers in various industries—mainly from the dining industry.
Overall Evaluation
Professional Consulting
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- Consulting in improving productivity
- Analysis on productivity KPI factors
- Development of productivity enhancement
program through cost call routing and call blending - Development of productivity management program
- Improvements in management index and performance management skills
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- (Phone)Call Quality Consulting
- Analysis on (phone)call quality
- Analysis after making a mystery call
- Benchmarking competitor’s (phone)call quality
- Analysis on each agent’s goal and level of response
- Developing a program to improve (phone)call quality
- Developing a program to manage (phone)call quality
- Education on improving (phone)call quality
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- Organization Management Consulting
- Setting a goal & Human resources management
- Promote organizational culture
- Simulation on required personnel
- Education and coaching from professional agents
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- Consulting on Developing a New Center
- Establishing infrastructure (System & Equipment)
- Searching & Hiring agents
- Center operation policies and work process
